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Operations Associate

ABOUT ALLIANCE COLLEGE-READY PUBLIC SCHOOLS

Alliance College-Ready Public Schools was founded in 2004 based on the belief that all young people, regardless of zip code, are capable of achieving at high levels. Alliance is now one of the largest and most successful public charter school networks in the nation, operating 28 high-performing middle and high schools serving 13,000 scholars in Los Angeles' more educationally underserved communities. In our 16th school year, Alliance has a proven record of success: though our scholars come to Alliance on average four grade-levels behind in reading, 95% of Alliance graduates have been accepted to college—including 73% to a four-year university. We strive to truly change the life trajectories of our scholars and communities, with a goal of 75% of Alliance graduates completing a four-year college degree. Now is the time to join our collaborative community to make long-lasting change across Los Angeles.

ROLE SUMMARY

The Operations Associate (OA) is a key member of the school's operations team, handling a wide variety of non-instructional tasks for the school. The OA courteously gives information to callers and assists guests and visitors. In order to be effective, OAs must develop positive interpersonal relationships with the entire school community including staff, students, families, and visitors. Responsibilities vary from day to day and may include data entry and maintenance in a wide variety of school information systems, keeping accurate school records, handling correspondence, and supporting on a variety of diverse projects.

ESSENTIAL RESPONSIBILITIES

• Receives calls and walk-in inquiries, provides information, makes referrals and directs guests to proper destinations

• Processes data entry and maintenance related to attendance, enrollment, nutrition, and other programs

• Completes sales and write receipts for incoming funds (uniform sales, food services, fundraisers, etc.)

• Provides supervision of students during passing periods, lunches, or as needed

• Maintains accurate and orderly confidential records, both online and in physical copy

• Prepares, receives, sends, and maintains records and correspondence as needed

• Communicates with parents and external partners as needed

• Performs other duties as assigned

THE STRONGEST CANDIDATES WILL HAVE/BE:

• Attention to detail

• Comfortable working with computers, especially Google Apps and Microsoft Suite

• Knowledge and familiarity of school information systems preferred

• Willingness and ability to learn new skills and processes as needed

• Organized in work habits and able to meet deadlines

• Customer service orientation

• Open to feedback and growth

• Belief in and alignment with Alliance's core beliefs and mission

QUALIFICATIONS

• High school diploma or equivalent, Associate's degree or Bachelor's degree preferred

• 0-2 years of relevant experience

• Spanish fluency strongly preferred

COMPENSATION AND BENEFITS

Alliance offers competitive salary and benefits and is committed to a being a Best Place to Work, where employees find meaning and joy in their work every day, within a culture of collaboration, support, and excellence.